I’m a technical support leader, product builder, and independent developer with a background spanning enterprise SaaS support, technical SEO, mobile development, and AI-powered products.
My career has centered on helping people solve complex technical problems. I spent years working in technical support roles, culminating in Enterprise Support Engineer work supporting high-value customers and collaborating across support, product, and engineering teams. Along the way, I developed a reputation for translating complicated technical issues into practical solutions, improving documentation, and helping customers succeed with the products they rely on every day.
Before moving deeper into software, I worked in technical SEO, helping businesses improve visibility, performance, and user experience. That experience gave me a strong understanding of how technology, business goals, and customer needs intersect, something that continues to influence how I build products today.
Lately, I’ve focused on iOS development and AI-assisted software. Through Rich Code Studio, I design and build mobile applications that solve real-world problems in areas such as travel, productivity, wellness, and personal growth. My work combines modern Apple technologies, thoughtful user experience design, and practical AI integrations to create tools that are useful, approachable, and privacy-conscious.
I have contributed to open-source projects and have long been active in the Apple and WordPress ecosystems. While my background is broad, a common theme runs through everything I’ve done: helping people navigate complexity, whether that’s through customer support, software design, documentation, or product development.
Today, I’m focused on building software products, exploring the intersection of AI and mobile applications, and sharing lessons learned from years of working at the crossroads of technology and customer experience.
When I’m not building products, you’ll usually find me researching emerging technologies, studying business and product strategy, traveling, or exploring new ideas for the next app.